
HelixLegal Provides the Expertise to Evaluate
HelixLegal provides consulting services to General Counsel, Companies and Institutions to review their legal processes, improve their legal cost efficiency and provide concrete solutions to legal operating issues. Working with the General Counsel, Legal Department, Internal Auditors or Audit Committees, HelixLegal benchmarks performance, legal costs, risks and internal processes related to the provision of legal advice to the organization.
Legal Department Performance
Every Legal Department regardless of its size or scope must be aligned against the requirements of the business and provide flawless legal service. Legal Departments attempt to discover their performance through internally generated surveys and interviews. Too often this does not result in a true picture of performance because clients are hesitant to make any negative comments about people with whom they work. HelixLegal creates an environment where latent and undisclosed issues are discovered. This process provides all of the information needed to objectively evaluate the performance of the Legal Department.
We review all facets of the Legal Department, including the:
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organizational structure;
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staffing levels and where work is done;
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mix between use of inside and outside counsel; and
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alignment of business needs against those services provided by the Legal Department.
Through this review critical insights are obtained into:
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the performance of the Legal Department;
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operational issues;
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structural issues; and
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management issues;
which will enable the proactive improve the effectiveness and efficiency of the Legal Department.
Managing the Legal Department
General Counsel are faced with increasingly new and complex issues. Today’s business environment is very dynamic and lawyers are required to have both a deep understanding of the law and the business environment. In order to be effective the Legal Department must operate as a cohesive unit with the objectives of all its members linked to and supporting the goals of the enterprise.
A Legal Functional Business Plan accomplishes that objective and results in:
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more cohesive Legal Department and enterprise working relationships;
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all Lawyer activities linked to, and delivery of, the business objectives;
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defined lawyer accountabilities with improved year-end performance reviews; and
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reduced enterprise risk through active management of litigation and major contracts.
HelixLegal works with General Counsel to create a Functional Business Plan rooted in the business and which will achieve the in-year goals of the enterprise. It also lays the foundation for achieving the longer term objectives of the business and the Legal Department.
Lawyer Engagement and Performance Management
The service provided by the Legal Departments, and therefore, the performance of the General Counsel is dependent upon the engagement of the lawyers and their effective performance management.
Increasing lawyer engagement within the Legal Department will lead to improved:
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Creativity;
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service levels and productivity;
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achievement of enterprise goals;
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continuous improvement;
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performance appraisal discussions.
HelixLegal helps General Counsel put in place programs that increase lawyer engagement by:
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defining the lawyer accountabilities;
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creating relevant key business indicators to measure progress against those accountabilities; and
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creating a Legal Functional Business Plan linked to the goals of the enterprise to remove work duplication and align the work of lawyers against each of the agreed business goals.
Performance management within the Legal Department requires the establishment of clear accountabilities, performance goals and objectives with on-going candid and constructive feedback. HelixLegal helps General Counsel establish a Legal Department performance management system complimentary to a Company’s HR programs. The HelixLegal system measures lawyer performance against pre-established defined legal skills and will provide the tools to manage and maximize lawyer performance.
Legal Department Process and Cost Control
Legal Departments dramatically affect risk and spend material amounts of an Organization’s budget on internal and external legal costs. Historically, Legal Departments and legal processes have not been reviewed due to their technical nature, however, General Counsel, Audit Committees, Management, Internal and External Auditors are now reviewing Legal Department processes and costs to ensure:
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there are appropriate legal process controls in place;
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the retention of external counsel is both defensible and competitive; and
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a major area of organizational risk is independently reviewed.
These reviews help to improve legal cost efficiency and reduce legal risk and costs. The outcomes can include:
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understanding the internal and external costs of the Legal Department with recommendations for reducing costs through:
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strategies to manage outside counsel;
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alternative structures and billing methods to control costs, including use of alternative legal suppliers;enhanced process for improving effectiveness and efficiency; and
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consolidating the use of external counsel;
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understanding what financial and risk controls exist and recommendations for additional appropriate controls;
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recommendations for a robust and defensible RFP process for the purchase of external Legal Services; and
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understanding the source of risk from legal matters and methods for mitigating it.
HelixLegal can help deliver immediate savings by redistributing the workload to the most efficient supplier, including internal resources, external counsel and alternative outsourced legal suppliers. Typically this can produce savings upwards of 20% on current spend.
Legal Department Service Satisfaction
Legal Departments are a key service provider to the enterprise. It is critical for the General Counsel to know the level of satisfaction with the services being provided and, in particular, any latent negative issues. If the General Counsel is made aware of what people really think then effective plans can be put into place to address those issues. Simply by asking the right questions within a confidential environment the General Counsel will get needed meaningful data.
HelixLegal has helped execute service:
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Satisfaction Surveys to get the necessary data by conducting confidential on-line client satisfaction surveys together with key one on one interviews to identify and prioritize the critical issues within the business;
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Improvement Programs to address essential elements of legal service including lawyer accountabilities, role sorts, communication, and lawyer alignment with the business; and
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Alignment Reviews to ensure the work provided by the Legal Department is aligned against what the business wants